15 days Refund and Return policy.
At Zarahut.com, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, you may be eligible for a return or refund within 15 days of receiving your item(s). Please review the following policy details to ensure a smooth process.
1. Eligibility for Returns
- Items must be returned within 15 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items (such as perishable goods, personalized products, or final sale items) may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as “final sale”
- Gift cards
- Perishable goods
- Customized or personalized products
3. Return Process
- Contact Us: Email us at [Your Email Address] with your order number and reason for return. We’ll review your request and provide return instructions.
- Shipping the Return: Once approved, please ship the item to the provided address. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- Processing: Upon receipt, we will inspect the returned item and notify you of the approval or rejection of your return within 3-5 business days.
4. Refunds
- Approved Returns: If approved, refunds will be processed to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be granted if items show signs of use or are missing parts (not due to our error).
- Shipping Fees: Original shipping fees are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original item following the steps above and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund at no additional cost.
For any questions about our 15-Day Refund and Return Policy, feel free to contact us at [zarahutdotcom@gmail.com]. Thank you for shopping with Zarahut.com!